Our Planet Return Policy
We want you to be absolutely delighted with your purchase. If you are not, just return the product to us within 60 days of purchase and following the instructions in this Merchandise Return Form. We will be happy to exchange it or provide you with a refund. To view our full refund policy, please visit www.OurPlanetCBD.com/returns. Our refund policy does not affect your statutory rights under applicable consumer protection laws.
Once we have received your unwanted item(s) and the completed Merchandise Return Form, we will begin to process this as a normal order and you can expect to receive your exchange order within two to three days, subject to product availability.
In the event that you require a refund, subject to acceptance of the returned item(s) we will issue a refund to the payment method originally used to purchase the item(s) within 15 days of receipt of the returned item(s).
If you have any questions, please do not hesitate to contact Customer Service at info@OurPlanetCBD.com or call us at 877-588-8111.
General Return Notes
It is important that the item(s) are returned to us in the best possible condition, so please take good care of them and keep all packaging. All returned items require the original order number recorded on this form before the return can be processed. Failure to follow these requirements will more than likely result in us not accepting your return.